Support

Voice Support

Please have the following:

  • Destination
  • Time of Failure
  • Originating Number
  • Terminating Number
  • Description of Fault
  • Scope of Fault

Satellite Service Support

Please have the following available

  • Site Name
  • Antenna Size
  • ODU Specs
  • SatModem Serial Number
  • Description of Fault
  • Scope of Fault

Equipment Support

Please have the following available

  • Equipment Model
  • Equipment Serial Number
  • Purchase Date
  • Description of Fault
  • Scope of Fault
This information is needed to generate an RMA Number.

Customer Service for Voice or Satellite Services

For all customer service questions regarding our voice or satellite services, please contact us via:

noc@asgtelecom.com
+1.212.405.1080 x 3